Return & Refund Policy

At Sai Fashion Trends, we take pride in the quality of our embroidery and jewellery making raw materials. Your satisfaction is our priority. Please read our return and refund policy carefully before placing an order.

1. Returns

We do not accept returns for change of mind or incorrect purchase.

Returns are only accepted if the product you received is defective, damaged, or incorrect.

2. Reporting Issues

If you receive a damaged, defective, or incorrect product, please notify us within 24 hours of delivery.

Send clear photos of the product and packaging to:
📧 saifashiontrends@gmail.com
or via WhatsApp: +91 78453 09982

3. Replacement Policy

Once your claim is verified, we will arrange for a replacement of the item at no extra cost.

Replacement will be processed within 5 to 7 working days after verification.

If replacement is not possible, a refund may be issued at our discretion.

4. Refund Policy

Refunds are issued only in cases of verified defective or incorrect products.

Refund amount will be processed back to the original payment method.

Refund processing time may vary depending on your bank or payment gateway, typically 5 to 10 business days.

5. Non-Returnable Items

Customized or personalized items (if any) are non-returnable.

Items damaged due to customer misuse or negligence are not eligible for return or refund.

6. Shipping Charges

Shipping charges are non-refundable.

For approved returns/replacements, we will cover the return shipping cost only if the product issue is confirmed to be our fault.

7. Contact Us

For any questions or assistance with returns and refunds, please contact us:

📧 Email: saifashiontrends@gmail.com
📞 Phone / WhatsApp: +91 78453 09982